:root{
  --bg:#f6f4ef; --panel:#ffffff; --ink:#17302c; --muted:#5f716d; --line:#e4e0d6;
  --brand:#0f5e56; --brand-2:#13786d; --brand-soft:#e3f0ec; --accent:#e9785b; --accent-soft:#fcebe5;
  --ok:#2f8a5b; --warn:#b7791f; --bad:#c2453a; --radius:14px;
  --shadow:0 1px 2px rgba(23,48,44,.06),0 8px 24px rgba(23,48,44,.06);
  font-family:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif; color:var(--ink);
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0f1716; --panel:#152120; --ink:#e7efec; --muted:#93a6a1; --line:#24332f; --brand:#4fb3a5; --brand-2:#6cc7ba;
  --brand-soft:#1b302d; --accent-soft:#3a231c; --shadow:none;}}
:root[data-theme="dark"]{
  --bg:#0f1716; --panel:#152120; --ink:#e7efec; --muted:#93a6a1; --line:#24332f; --brand:#4fb3a5; --brand-2:#6cc7ba;
  --brand-soft:#1b302d; --accent-soft:#3a231c; --shadow:none; color-scheme:dark;}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){color-scheme:dark}}
*{box-sizing:border-box} body{color:var(--ink);margin:0;background:var(--bg);font-size:14px;line-height:1.5}
a{color:var(--brand)} button{font:inherit;cursor:pointer}
.hidden{display:none!important}
h1{font-family:"Fraunces",Georgia,serif;font-weight:600;font-size:26px;margin:0 0 4px;letter-spacing:-.01em}
h2{font-size:15px;margin:0 0 12px} .sub{color:var(--muted);margin:0 0 20px}
.btn{border:1px solid var(--line);background:var(--panel);color:var(--ink);padding:8px 14px;border-radius:10px;font-weight:500}
.btn:hover{border-color:var(--brand)} .btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{background:var(--brand-2)} .btn.sm{padding:4px 10px;font-size:12px}
input,select,textarea{font:inherit;color:var(--ink);background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:9px 12px;width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid var(--brand-soft);border-color:var(--brand)}
label{display:block;font-size:12px;font-weight:600;color:var(--muted);margin:12px 0 4px}

/* login */
.login{min-height:100vh;display:grid;place-items:center;padding:16px}
.login .card{width:100%;max-width:380px}
.logo{display:flex;align-items:center;gap:10px;font-family:"Fraunces",Georgia,serif;font-size:20px;font-weight:600;color:var(--brand)}
.logo i{width:30px;height:30px;border-radius:9px;background:var(--brand);display:grid;place-items:center;color:#fff;font-style:normal;font-size:15px}

/* layout */
.shell{display:grid;grid-template-columns:232px 1fr;min-height:100vh}
nav.side{background:var(--panel);border-right:1px solid var(--line);padding:18px 12px;position:sticky;top:0;height:100vh;display:flex;flex-direction:column;gap:2px}
nav.side .logo{padding:4px 8px 18px}
nav.side a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:9px;color:var(--ink);text-decoration:none;font-weight:500}
nav.side a:hover{background:var(--bg)} nav.side a.on{background:var(--brand-soft);color:var(--brand)}
nav.side .badge{margin-left:auto;background:var(--accent);color:#fff;border-radius:99px;font-size:11px;padding:0 7px}
nav.side .foot{margin-top:auto;padding:10px;border-top:1px solid var(--line);font-size:12px;color:var(--muted)}
main{padding:28px 32px;max-width:1200px;width:100%}
.top{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:99px;padding:3px 10px;font-size:12px;font-weight:600;background:var(--brand-soft);color:var(--brand)}
.pill.off{background:var(--accent-soft);color:var(--accent)} .dot{width:7px;height:7px;border-radius:50%;background:currentColor}

.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}
.grid{display:grid;gap:14px} .k4{grid-template-columns:repeat(4,1fr)} .g2{grid-template-columns:2fr 1fr} .g3{grid-template-columns:repeat(3,1fr)}
.kpi .label{color:var(--muted);font-size:12px;font-weight:600} .kpi .val{font-size:28px;font-weight:700;letter-spacing:-.02em;margin-top:2px}
.kpi .hint{color:var(--muted);font-size:12px}
.bars{display:flex;align-items:flex-end;gap:3px;height:160px;padding-top:8px}
.bars div{flex:1;background:var(--brand-soft);border-radius:4px 4px 0 0;position:relative;min-height:2px}
.bars div span{position:absolute;bottom:0;left:0;right:0;background:var(--brand);border-radius:4px 4px 0 0}
.legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:8px}
.legend b{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;vertical-align:-1px}
.meter{display:flex;justify-content:space-between;font-size:13px;margin:8px 0 4px} .meter+.track{height:6px;background:var(--bg);border-radius:9px;overflow:hidden}
.track i{display:block;height:100%;background:var(--brand)}

table{width:100%;border-collapse:collapse} th,td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:12px;color:var(--muted);font-weight:600} tr.click{cursor:pointer} tr.click:hover td{background:var(--bg)}
.tag{display:inline-block;border-radius:6px;padding:1px 8px;font-size:12px;font-weight:600;background:var(--bg);color:var(--muted)}
.tag.booked,.tag.rescheduled,.tag.confirmed,.tag.connected{background:#e2f3ea;color:var(--ok)}
.tag.transferred,.tag.callback_requested,.tag.pending,.tag.high{background:#fbf0dc;color:var(--warn)}
.tag.emergency_redirect,.tag.crisis,.tag.error,.tag.cancelled{background:#f9e3e0;color:var(--bad)}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .tag.booked,:root:not([data-theme="light"]) .tag.connected{background:#18352a}}
.flag{color:var(--bad);font-weight:700}

.drawer{position:fixed;inset:0 0 0 auto;width:min(480px,100%);background:var(--panel);border-left:1px solid var(--line);box-shadow:-10px 0 40px rgba(0,0,0,.12);padding:22px;overflow:auto;z-index:20}
.bubble{max-width:85%;padding:9px 13px;border-radius:14px;margin:6px 0;white-space:pre-wrap}
.bubble.agent{background:var(--brand-soft);border-bottom-left-radius:4px}
.bubble.caller{background:var(--bg);margin-left:auto;border-bottom-right-radius:4px;border:1px solid var(--line)}

.sim{display:grid;grid-template-columns:1fr 280px;gap:14px}
.phone{height:540px;display:flex;flex-direction:column}
.phone .log{flex:1;overflow:auto;padding:4px}
.phone form{display:flex;gap:8px;margin-top:10px}
.chips{display:flex;flex-wrap:wrap;gap:6px} .chips button{border:1px dashed var(--line);background:none;border-radius:99px;padding:4px 10px;font-size:12px;color:var(--ink)}
.chips button:hover{border-color:var(--brand);color:var(--brand)}
.state{font-family:ui-monospace,Menlo,monospace;font-size:12px;background:var(--bg);border-radius:10px;padding:10px;white-space:pre-wrap}

.integ{display:flex;flex-direction:column;gap:6px}
.integ .cat{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}
.integ .name{font-weight:700;font-size:15px} .integ p{margin:0;color:var(--muted);font-size:13px;flex:1}
.integ .row{display:flex;gap:8px;align-items:center;justify-content:space-between;margin-top:8px}
.code{font-family:ui-monospace,Menlo,monospace;font-size:12px;background:var(--bg);padding:8px 10px;border-radius:8px;word-break:break-all;display:block}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:var(--bg);padding:10px 16px;border-radius:10px;z-index:50}
.empty{color:var(--muted);text-align:center;padding:30px}

@media (max-width:900px){
  .shell{grid-template-columns:1fr} nav.side{position:static;height:auto;flex-direction:row;overflow-x:auto;padding:8px}
  nav.side .logo,nav.side .foot{display:none} nav.side a{white-space:nowrap}
  main{padding:18px 16px} .k4{grid-template-columns:repeat(2,1fr)} .g2,.g3,.sim{grid-template-columns:1fr}
  .hide-sm{display:none}
}